Contact policies: Your primary contact person for Kaleidoscope Executive Coaching is Kia Gardner. She is available from 10 am to 5 pm Paris time, Monday through Friday. Ms. Gardner communicates by email and scheduled telephone/video calls. Please do not use text, social media, or other means to communicate.

Email Policies: Please allow up to two business days for a response by email, although Kaleidoscope Executive Coaching strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses.

Call Cancellations: Please provide a minimum of 48 hours notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided.

Time Off Policy: Kaleidoscope Executive Coaching is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off.

Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card for up to two days. All engagements must be paid in full prior to the first session unless otherwise agreed.

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Kaleidoscope Executive Coaching prior to initiating a chargeback. Please refer to the signed contract for details.

One-on-one Coaching:

Sessions will be held via Zoom, Skype, or with advance notice, by other means including telephone. Sessions will typically last for one hour, however, occasionally the session may run shorter or longer.

The session must be scheduled using Kaleidoscope Executive Coaching’s scheduling calendar, and there is no guarantee that her availability will match yours. We may also agree during the first session to a regular day and time every week to be automatically scheduled.

If a session is not used within the allotted time of the engagement (6 months or 12 months as contracted), it is forfeited.

If you do not attend at the scheduled time, your session is forfeited.

If you must cancel or reschedule, you must do so at least 48 hours in advance, or your session will be forfeited. 

Refund Policy

Kaleidoscope Executive Coaching maintains a no-refund policy. You acknowledge that no one has represented to you that refunds are available. Even if you cannot participate for any reason, you will continue to be billed according to the schedule in this Agreement until paid in full. Kaleidoscope Executive Coaching considers this policy a material inducement to entering into contracts with clients,  this Agreement, and would not have done so unless this No Refunds policy were included.

Billing Policies

Payment Options: We accept credit cards or wire transfer.

General Policies: You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Please contact us to update your billing information.

Billing: Payment for contracted engagements must be paid in full prior to the first session. If paying for billed services, you will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in our contract.

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Kaleidoscope Executive Coaching prior to initiating a chargeback.

Delinquency Policies: If the credit card is declined, we will continue to attempt to charge the card on file for 2 days. We will attempt to notify you of updated contact information.

Delinquent Accounts: After 7 days without payment according to the contract, your account will be considered delinquent and the engagement canceled. All accounts 15 days past due may be disabled or deactivated until balances are paid in full.

Collection Fees:

Late Fee: Invoices that remain unpaid after 7 days will be assessed a late fee of $50.00 per week.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fees: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

Cancellation: Cancellation of an account does not dismiss outstanding invoices of the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.

Charge backs: Regardless of the outcome of a chargeback dispute by a credit card company or payment processor, we reserve the legal right to enforce our agreements and collect past-due balances in court.